299 bit Privacy Policy —
Your Data, Our Responsibility
At 299 bit, protecting your personal information is not an afterthought — it is built into every system and process on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and the rights you hold as a user based in Bangladesh. We encourage you to read this document in full before creating or continuing to use your account.
What We Stand For
These six principles summarise how 299 bit approaches personal data. They underpin every policy decision described in the sections below.
SSL Encryption at Every Layer
All data transmitted between your browser and the 299 bit platform is encrypted using industry-standard TLS/SSL technology. Your personal details, financial information, and session data cannot be intercepted in transit.
Minimum Necessary Collection
299 bit collects only the personal data that is genuinely required to operate your account, process transactions, and comply with anti-money-laundering obligations. We do not collect data for its own sake.
No Sale of Personal Data
299 bit does not sell, rent, or trade your personal information to marketing companies, data brokers, or any unrelated third parties. Your data is used solely to provide and improve the Services you signed up for.
Full User Control
You can request access to the data we hold about you, ask for corrections, or request deletion at any time by contacting our support team. We will respond to verified data requests within 10 business days.
Secure Payment Data Handling
Payment channel details — including bKash numbers, Nagad accounts, and bank references — are stored in encrypted, access-restricted systems. 299 bit staff cannot view full account numbers; only masked identifiers are visible for support purposes.
18+ Strict Enforcement
299 bit maintains stringent age-verification controls to prevent minors from accessing the platform. Any account determined to belong to a user under 18 years of age will be permanently closed and all associated data reviewed under our safeguarding policy.
Information We Collect
299 bit collects personal information through several channels, including the account registration process, day-to-day use of the platform, cashier operations, customer support interactions, and automated technical systems. The categories of personal data we collect are described below.
1.1 Registration and Identity Data
When you create a 299 bit account, we collect the following information:
- Full legal name — as it appears on your government-issued identity document.
- Date of birth — to confirm you meet the 18+ age requirement.
- Mobile phone number — used as a primary contact point and for account security verification.
- Email address — used for account notifications, security alerts, and promotional communications (where you have opted in).
- Residential address — collected during the KYC verification stage for players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and other locations across Bangladesh.
- Identity document details — including the document type (National Identity Card, passport, or BRTA driver's licence), document number, and expiry date. Document images are stored securely and used solely for identity verification.
1.2 Financial and Transaction Data
- Mobile banking account identifiers associated with bKash, Nagad, Rocket, and Upay.
- Bank account or card references for players using Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard.
- Deposit and withdrawal history, including transaction timestamps (recorded in Bangladesh Standard Time, UTC+6), amounts in BDT, and processing status.
- Bonus claim records and wagering history for compliance and responsible gaming monitoring purposes.
1.3 Behavioural and Platform Usage Data
- Betting and gaming activity logs — including the games played, markets wagered on, stake amounts, and session durations.
- Login timestamps, device type, operating system, and browser type used to access the platform.
- IP address and, where determinable, approximate geographic location (city-level only — not precise GPS coordinates).
- Pages visited on the 299 bit website, click-through patterns, and search queries entered within the platform.
1.4 Support and Communication Data
When you contact 299 bit support via email, the platform's support portal, or any other channel, we retain records of:
- The content of your messages and any attachments or screenshots you submit.
- The date, time, and channel of each support interaction.
- The resolution outcome and any follow-up actions taken.
How We Use Your Data
299 bit uses the personal data it collects for the following specific, legitimate purposes:
| Purpose | Data Used | Why It Is Necessary |
|---|---|---|
| Account creation and management | Name, email, mobile number, date of birth | Required to establish and maintain a valid user account on the platform. |
| Identity verification (KYC) | Document images, full name, date of birth, address | Mandatory for compliance with anti-money-laundering (AML) obligations and to confirm 18+ age eligibility. |
| Payment processing | Mobile banking IDs, bank references, transaction history | Required to execute deposits and withdrawals accurately and securely via bKash, Nagad, and other channels. |
| Fraud prevention and security | IP address, login data, device identifiers | Used to detect and prevent unauthorised account access, duplicate registrations, and fraudulent transactions. |
| Responsible gaming monitoring | Betting history, session duration, deposit frequency | Used to identify patterns that may indicate problem gambling and to enforce self-imposed limits or platform-initiated interventions. |
| Customer support | Support correspondence, account activity logs | Required to investigate and resolve account issues, disputes, and technical queries efficiently. |
| Promotional communications | Email address, mobile number | Used to send promotional offers related to cricket, BPL, IPL, Eid promotions, and other platform events — only where you have opted in or where permitted under applicable law. |
| Platform improvement | Aggregated, anonymised usage data | Used to understand how users interact with the platform and to improve functionality, design, and game selection. |
Legal Basis for Processing
299 bit processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:
- Contractual necessity: The majority of data processing on our platform is necessary to perform the contract between you and 299 bit — that is, to provide the betting and gaming services you have registered for. Without this processing, we cannot operate your account, accept deposits, settle bets, or process withdrawals.
- Legal obligation: Certain data processing activities — particularly KYC identity verification and AML transaction monitoring — are required in order for 299 bit to comply with applicable anti-money-laundering laws and financial regulations.
- Legitimate interests: 299 bit processes some data on the basis of its legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services through anonymised analytics. Where we rely on legitimate interests, we have assessed that those interests are not overridden by your rights and freedoms.
- Consent: Where we process your data for marketing purposes — sending you promotional communications about new games, cricket betting offers, or seasonal events — we do so only with your consent, or where permitted by applicable law. You may withdraw this consent at any time.
Data Sharing & Third Parties
299 bit does not sell your personal data. We share personal data with third parties only where it is strictly necessary for the delivery of the Services, required by law, or carried out with your explicit consent. The categories of third parties with whom data may be shared are described below.
5.1 Payment Service Providers
To process your deposits and withdrawals, 299 bit transmits the minimum necessary payment reference information to the relevant payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers operate under their own privacy policies and are required to handle your data in accordance with applicable financial regulations.
5.2 Identity Verification and KYC Partners
Where automated identity document checks are used as part of the KYC process, document images and identity data may be transmitted to a certified third-party verification provider operating under strict data processing agreements with 299 bit. These partners are bound by confidentiality obligations and are not permitted to use your data for any purpose other than the verification service they provide to us.
5.3 Game Technology Providers
Casino and slot games on the 299 bit platform are supplied by certified third-party game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive pseudonymised session data (such as a session token and stake amount) to operate game rounds. They do not receive your full name, mobile number, or payment details.
5.4 Legal and Regulatory Disclosure
299 bit may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to protect the legitimate rights and interests of the platform and its users. In such cases, disclosure is limited to the minimum data required to satisfy the legal obligation.
Data Retention
299 bit retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance and potential dispute resolution. |
| KYC identity documents | Duration of account + 5 years after closure | Regulatory audit trail and re-verification requirements. |
| Financial transaction records | 7 years from transaction date | Financial reporting obligations and AML record-keeping. |
| Betting and gaming activity logs | 3 years from date of activity | Responsible gaming monitoring, dispute resolution, and fraud detection. |
| Customer support correspondence | 3 years from the date the case is closed | Quality assurance and dispute evidence retention. |
| Marketing opt-in records | Until consent is withdrawn + 1 year | Evidence of valid consent and compliance with marketing regulations. |
| Anonymised analytics data | Indefinite (no personal identifiers) | Platform performance analysis and product development. |
When personal data is no longer required and the applicable retention period has elapsed, it is securely deleted or irreversibly anonymised. Backup systems are purged on a rolling schedule to ensure that deleted data does not persist in archived storage beyond the stated retention period.
Your Privacy Rights
As a user of the 299 bit platform, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to our support team at [email protected]. We will acknowledge your request within 3 business days and provide a substantive response within 10 business days (Bangladesh Standard Time, UTC+6).
Right of Access
You may request a copy of all personal data that 299 bit holds about you, along with an explanation of the purposes for which it is being processed and the categories of recipients with whom it has been shared.
Right to Rectification
If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details, many fields can be updated directly through the account settings panel without contacting support.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Note that this right is subject to overriding legal retention obligations described in Section 6.
Right to Restriction
You may request that 299 bit restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you have objected to processing and a determination is pending.
Right to Data Portability
Where processing is based on your consent or on a contractual relationship with you, and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on 299 bit's legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
Data Security
299 bit implements a multi-layered security architecture designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. The key security measures in place include:
- TLS/SSL encryption for all data in transit between the user's browser and our servers, ensuring that login credentials, payment details, and personal information cannot be intercepted over the network.
- Encryption at rest for sensitive data categories, including identity document scans and payment account references, stored in access-controlled, encrypted databases.
- Role-based access controls (RBAC) that limit employee access to personal data strictly to what is required for their job function. Support staff, for example, can view masked payment identifiers for transaction assistance but cannot access full document scans.
- Two-factor authentication (2FA) options available for user accounts, adding an additional layer of login security beyond a password.
- Intrusion detection systems and anomaly monitoring that flag unusual login patterns, abnormal transaction volumes, or access from unexpected geographic locations for immediate security review.
- Regular security audits conducted by our internal security team to assess and strengthen platform defences ahead of major cricket seasons, promotional periods, and platform updates.
8.1 What to Do If You Suspect a Security Breach
If you believe your 299 bit account has been accessed without your authorisation, or if you notice transactions or betting activity that you did not initiate, take the following steps immediately:
- Change your password using the "Forgot Password" flow on the login page.
- Contact support at [email protected] with a description of the suspicious activity.
- Do not share your new password with anyone, including 299 bit support staff — we will never ask for your password.
Minors & Age Restriction
299 bit is strictly an adults-only platform. Our Services are available exclusively to individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal data belonging to anyone under the age of 18.
9.1 Age Verification at Registration
All new accounts are subject to an age verification check at the point of registration. You are required to provide your date of birth during sign-up, and this information is cross-referenced against the identity documents submitted during the KYC process. Any account where the registered date of birth indicates the user is under 18 will be suspended immediately and referred for manual review.
9.2 Parental Controls
If you are a parent or guardian and believe that a person under the age of 18 in your care has registered an account on the 299 bit platform, please contact us immediately at [email protected]. We will investigate the matter as a priority, close the account if the claim is substantiated, and ensure that any deposits made by the minor are refunded in full to the originating payment method. Any winnings generated by an underage account will be forfeited.
9.3 Consequences of Underage Access
Where it is determined that a 299 bit account belongs to a user under 18 years of age — whether identified through KYC review, a parental complaint, or our own monitoring systems — the following actions will be taken:
- The account will be permanently closed with immediate effect.
- All funds deposited by the account holder will be returned to the originating payment source after identity confirmation of the refund recipient.
- All personal data associated with the underage account will be retained only for the minimum period required to process the refund and satisfy any applicable legal reporting obligations, after which it will be securely deleted.
- Any bonuses, free spins, or promotional credits claimed by the account will be void.
Updates to This Policy
299 bit reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, platform functionality, data processing practices, or our organisational structure. When material changes are made, we will notify registered users by sending an email to the address associated with their account no fewer than 7 days before the updated policy takes effect.
For non-material changes — such as clarifications of existing language, corrections of typographical errors, or the addition of explanatory examples — the policy will be updated and the "Last reviewed" date at the top of the relevant section will be revised accordingly, without advance individual notification.
Your continued use of the 299 bit platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you should stop using the platform and request account closure by contacting support at [email protected] before the effective date.
The current version of this Privacy Policy is always available at https://299-bit.com/privacy-policy. We recommend bookmarking this page and reviewing it periodically, particularly ahead of major platform events such as the BPL season, ICC T20 World Cup, and Eid promotional periods when platform policies may be updated.
Your Data Is Protected — Now Enjoy the Platform
Now that you understand how 299 bit safeguards your personal information, dive into everything the platform has to offer — from cricket and football betting to 3,200+ slots and live casino tables. Play safely and responsibly.
18+ only. Gambling involves financial risk. Please play responsibly. If gambling is affecting your wellbeing, visit our Responsible Gaming page for help and support resources.